Our email services come with server-side anti-spam and virus
protection. Incoming emails are scanned and scored by an automated
program before they are delivered to you. Spam filtering works by
analyzing the originator, the path and the content of the email for
certain patterns and flags. The message is assigned a score which
reflects how likely it is to be spam. Depending on how conservative
your filter settings are, messages that fall within a certain range on
the spam score will be filtered out and placed in a special folder
called Junkmail (located under Mail > Inbox > Junkmail in webmail http://easthawaii.net). Messages that are definitely unwanted spam are sent to the Discard folder (also found through webmail under Mail > Inbox > Discard).
The filter settings are adjusted by the system administrator, if you
are receiving too much spam or the filters are catching legitimate
messages too frequently please contact us to adjust your filter settings.
To ensure you will always receive email from certain senders you may add them to your Whitelist. Login to webmail at http://www.easthawaii.net
and go to Mail > Filters . Click on Whitelist and enter the email addresses you would like to always receive mail from. Use the Blacklist to
specify email addresses you do NOT wish to receive email from. Email
from Blacklisted addresses will automatically be deleted.
Messages
that contain a virus are automatically discarded. Depending on your
email configuration you will be notified when someone attempts to email
you a virus. By default, these notifications are turned on. If you do
not wish to receive notifications please contact us to adjust your settings.
Even with virus protection on your email we strongly advise you to keep an up-to-date antivirus application running on your computer as email is only one method of attack.
